Privacy Policy

This Privacy Policy applies to the Services operated by:

We may collect the following categories of information:

A. Information You Provide Directly

When you create an account, use the Services, make a purchase, or communicate with us, we may collect information such as:

• name;
• email address;
• phone number;
• password and login credentials;
• billing address;
• company name; and
• profile photo.

We may also collect content, materials, and related information you submit, upload, generate, store, schedule, or otherwise provide through the Services, including:

• text you type into the platform;
• prompts, requests, and instructions submitted through the platform;
• audio recordings or voice notes;
• uploaded files and documents;
• brand voice, style, and profile information;
• business information, including audience, niche, offers, and positioning;
• customer avatars and profile data;
• content calendars;
• scheduled posts and publishing instructions; and
• content outputs generated through your use of the Services, including edited or revised versions of those outputs.

B. Information Collected Automatically

When you use our website or platform, we may automatically collect certain technical, device, and usage information, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• referral URLs;
• pages visited;
• time spent on pages;
• platform activity and usage behavior;
• approximate location based on IP address; and
• cookie and similar tracking data.

C. Payment Information

Payments are processed by third-party payment processors. We do not store full payment card numbers in our own systems. We may receive limited billing-related information from our payment processors, such as payment status, subscription details, billing-related identifiers, and basic transaction information.

We may use the information we collect to:

• provide, operate, maintain, and improve the Services;
• create and manage user accounts;
• authenticate users and secure accounts;
• process subscriptions, payments, and related transactions;
• deliver AI-assisted content generation, scheduling, publishing, and workflow features;
• help users create content using their own voice, ideas, and business context;
• provide storage, organization, calendar, scheduling, and publishing functionality;
• improve platform functionality, user experience, reliability, and system performance;
• develop, refine, test, and support our products, systems, models, and Services;
• send service-related emails, including account, billing, login, security, support, and product notices;
• send marketing and promotional communications;
• monitor usage, analytics, and performance;
• prevent fraud, abuse, unauthorized access, and other misuse;
• enforce our Terms of Service, policies, and legal rights; and
• comply with legal obligations.

Content Magic is designed to help users create content for their business using AI, while incorporating their own voice, ideas, business context, and submitted materials.

When you submit or generate content through the Services, including text, prompts, audio, uploaded files, business information, brand information, outputs, calendars, scheduled content, and related materials, we may use that content to:

• generate requested outputs;
• adapt content for specific platforms, formats, and audiences;
• provide scheduling, publishing, storage, and workflow functionality;
• improve workflow functionality, platform performance, and user experience; and
• develop, improve, refine, test, and support our products, systems, models, and Services.

Unless you opt out, we may use user-submitted and user-generated content and related materials to improve the Services and related systems. Users who wish to opt out of this use may do so by contacting us at support@content-magic.ai.

You are responsible for ensuring that you have the necessary rights and permissions to upload, submit, generate, schedule, or otherwise provide any content, files, recordings, or materials you use with the Services.

We use cookies and similar technologies, including pixels, tags, local storage, and similar tools, to operate our website and Services, understand user activity, measure performance, and support marketing efforts.

Types of Cookies and Tracking Technologies We May Use

Strictly Necessary Cookies. These are required for core website and platform functions, such as authentication, security, login sessions, and account access.

Analytics Cookies. These help us understand how visitors and users interact with the website and platform so we can improve performance and usability.

Advertising and Marketing Cookies. These may be used to measure ad performance, understand campaign effectiveness, and support remarketing or audience-building through third-party advertising platforms.

Email Tracking Technologies. Our emails may contain tracking technologies that help us understand open rates, click activity, and campaign performance.

Tools We May Use

We may use third-party tools and services such as:

• Google Analytics;
• Meta Pixel;
• LinkedIn Insight Tag; and
• email marketing and campaign tracking tools.

These tools may collect information about your activity on our website or in connection with our communications, subject to the privacy policies of the third parties providing those tools.

Cookie Choices

Most browsers allow you to manage cookies through browser settings. You may be able to block or delete cookies through your browser, but doing so may affect how parts of the Services function.

Because our primary target market is the United States, our cookie practices are designed primarily for U.S. operations. Users accessing the Services from other regions should understand that cookies and similar technologies may be used as described in this Privacy Policy.

We may share information with the following categories of third parties:

• hosting and cloud service providers;
• AI, model, database, storage, and infrastructure providers;
• payment processors;
• analytics, advertising, and marketing providers;
• email and communications providers;
• customer support and service providers;
• third-party platform and integration providers;
• legal, compliance, regulatory, or law enforcement authorities when required; and
• parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information for money. However, we may share certain information with analytics, advertising, and marketing partners as described in this Privacy Policy.

To provide the Services, we may use third-party providers, including AI model providers, cloud hosting and infrastructure providers, database and storage providers, payment processors, analytics vendors, communications tools, customer support providers, and third-party platform integrations.

As part of delivering the Services, user inputs, prompts, requests, files, recordings, outputs, scheduling data, publishing instructions, and related account or usage data may be processed by such providers on our behalf or in connection with the functionality you choose to use.

If you connect third-party platforms or integrations to the Services, information related to your content, scheduling, publishing activity, or account connection may be shared with or processed through those third-party services in order to provide the requested functionality.

We may send users both:

• service communications, such as account, billing, security, login, support, and product-related notices; and
• marketing or promotional emails.

You may opt out of marketing emails by using the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send necessary service-related communications.

We may use your phone number to send you SMS (text) messages related to your interactions with Content Magic.

How We Use SMS

If you provide your phone number and opt in through our website forms or other communication channels, we may send you text messages related to:

• Appointment confirmations and reminders
• Follow-ups to inquiries or service requests
• Account-related notifications

We do not use SMS for unsolicited marketing messages.

Consent

You will only receive SMS messages from us if you have provided your phone number and given consent to receive such messages. Consent may be obtained through website forms, landing pages, or other direct interactions where you agree to receive text communications.

Message Frequency

Message frequency varies depending on your interaction with our Services but typically ranges from 1 to 5 messages per week.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you opt in again.

Help

For assistance, reply HELP or contact us at support@content-magic.ai.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Sharing of Information

We do not sell or share your phone number with third parties for their marketing purposes.

We retain personal information, account information, prompts, inputs, outputs, uploaded files, voice notes, calendars, scheduled content, and related materials for as long as reasonably necessary for business purposes, operational needs, product improvement, legal compliance, dispute resolution, enforcement of agreements, security, and other legitimate business purposes.

Canceling a subscription or package does not automatically mean that all associated data will be deleted.

We may delete or de-identify information when we determine it is no longer needed for these purposes, subject to applicable law.

The Services are intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18 without appropriate authorization, we may take steps to delete that information.

The Services may contain links to third-party websites, tools, integrations, or services. We are not responsible for the privacy practices, content, or policies of those third parties. Their handling of your information is governed by their own terms and privacy policies.

If you are a California resident, you may have additional privacy rights under applicable California law.

This Privacy Policy describes the categories of personal information we collect, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we may share it.

We do not sell personal information for money. However, we may share information with analytics, advertising, and marketing partners as described in this Privacy Policy.

California residents who have questions about their privacy rights under applicable law may contact us at support@content-magic.ai.

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Services after any updates become effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, want to opt out of your content being used to improve the Services, or want to contact us regarding privacy matters, you may reach us at: